The Carpet Cleaning Guy

Frequently Asked Questions

Quick Answers

Frequently Asked Questions

We understand that you may have some questions about our carpet cleaning services. That’s why we’ve created this FAQ section to answer some of the most common questions that we receive. If you don’t see your question answered here, please don’t hesitate to contact us. We’re always happy to help!

What method of cleaning does The Carpet Cleaning Guy use?

The Carpet Cleaning Guy uses the preferred method of most major carpet manufacturers, Hot Water Extraction. The Carpet Cleaning Guy uses one of the most powerful truck mounted steam machines on the market today called THE BUTLER SYSTEM. This machine not only allows us to perform a more thorough cleaning, but reduces drying times by extracting over 95% of the water used to clean.

How long will it take for my carpets to dry?
Because of the power of the Truck Mounted System The Carpet Cleaning Guy uses, drying time is typically 1 to 3 hours. Drying times can be longer if the cleaned area was a heavily soiled, stained area and required extensive cleaning. In addition, temperature and humidity will play a factor in drying times. The Carpet Cleaning Guy will make drying recommendations based on these factors.
Do you move furniture?
YES, included in our service is moving most furniture. Due to Liability reasons, we will not move China cabinets loaded with your families fragile glass wear. We also do not move home theatre systems. Together, we will determine which pieces can be moved during our pre-cleaning walkthrough.
Are the solutions used safe for my kids and pets?
Yes, the solutions we use to clean are completely safe for pets and children. If there are extenuating circumstances that require the use of a solution for extreme cleaning, it is discussed with the homeowner prior to use. Of sole priority is to provide a healthy and safe home for our customers.
Is stain removal, pretreatment or deodorizing an extra cost?
NO! The Carpet Cleaning Guy has taken out the “Extra Charge” out of the Cleaning industry. These items are included in our standard cleaning investment
How often should I clean my carpets?

As recommended by major carpet manufacturers, carpets should be cleaned at least every 12 to 18 months using the hot water extraction method (steam). This of course is dependant on life style. A home with high traffic and or pets may require cleaning more frequently. Ask us about our maintenance programs.

What is the best way to vacuum my carpets?
The best way to vacuum your carpets is to use a vacuum cleaner with a HEPA filter. This will help to remove dirt, dust, and allergens from your carpets. You should vacuum your carpets at least once a week, and more often if you have pets or children.
What are some common carpet stains?
Some common carpet stains include pet stains, food stains, and wine stains. These stains can be difficult to remove, but there are a number of commercial stain removers that can help. If you have a stubborn stain, you may want to call a professional carpet cleaner.
How can I prevent my carpets from getting dirty?
There are a few things you can do to prevent your carpets from getting dirty. First, you can try to keep traffic in your home to a minimum. Second, you can place area rugs in high-traffic areas. Third, you can teach your children and pets to be careful not to track dirt and mud into your home.
What are the health benefits of having clean carpets?
Clean carpets can help to improve your health in a number of ways. First, clean carpets can help to reduce the amount of dust and allergens in your home. This can help to improve your respiratory health and reduce your risk of allergies. Second, clean carpets can help to improve the air quality in your home. This can help to reduce your risk of respiratory infections.
What are some of the risks of having dirty carpets?
Dirty carpets can pose a number of health risks. First, dirty carpets can harbor dust mites and other allergens. This can trigger allergies and asthma attacks. Second, dirty carpets can harbor bacteria and mold. This can lead to respiratory infections. Third, dirty carpets can be a breeding ground for pests, such as cockroaches and rodents.
What is the difference between steam cleaning and hot water extraction?
Steam cleaning and hot water extraction are two of the most common methods of carpet cleaning. Steam cleaning uses hot steam to loosen dirt and stains from the carpet fibers. Hot water extraction uses hot water and suction to remove dirt and stains from the carpet fibers.
What should I do after my carpets are cleaned?
After your carpets are cleaned, you should avoid walking on them for at least 6 hours. This will give the cleaning solution time to dry completely. You should also avoid moving furniture back onto the carpet for at least 24 hours.

We hope this FAQ section has answered your questions about our carpet cleaning services. If you have any other questions, please don’t hesitate to contact us. We’re always happy to help!

Still Need Help?

Ask A Carpet Cleaning Question

The Carpet Cleaning Guy is a family-owned and operated business that is committed to providing its customers with the best possible experience. We use only the latest and most effective cleaning methods, and we are always available to answer your questions.


(631) 588-2793

M – F:  9a to 5p
Saturday: 9a to 2p
Sunday: Closed

Fill out the form and The Carpet Cleaning Guy, will answer your inquiry in a timely manner.

Our Rates

Our Maintenance Plans

Maintain your investments for a fraction of the cost to replace!

Specials & Promotions

Our Current Specials


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Free Estimates on any Project

What We Offer

Our Services

Carpet Cleaning

Carpet Cleaning

Our professional carpet cleaning services will leave your carpets looking and smelling their best. We use state-of-the-art truck-mounted equipment and techniques to remove dirt, dust, allergens, and even the toughest stains.

Upholstery Cleaning

Upholstery Cleaning

We offer a variety of upholstery cleaning services, including sofas, chairs, mattresses, and more. We use gentle, non-toxic cleaning solutions that are safe for your family and pets.

Fire & Flood Restoration

Fire & Flood Restoration

If you have been affected by a fire or flood, we can help you restore your carpets and upholstery to their original condition. We use state-of-the-art cleaning and restoration techniques to remove smoke and water damage.

Tile & Grout

Tile & Grout

If your tile & grout is stained or fading. The carpet celaning guy will clean your tile & grout to its original color, and seal to make cleaning easy for years to come.

Pet Deodorizing

Pet Deodorizing

Our pet deodorizing services will remove pet urine, feces, and other pet odors from your carpets and upholstery. We use safe, effective cleaning solutions that will not harm your pets or your home.

Your carpet will thank you

Why You Should Choose Us

Qualified Experts

Our team of qualified experts have over 20 years of experience cleaning carpets. We use state-of-the-art equipment and techniques to get the job done right.

Service on Schedule

We understand that your time is valuable, so we always arrive on time for your appointment. We will never leave your home without your carpets looking and smelling their best.


Our prices are competitive, and we offer a variety of financing options to make it easy for you to afford our services.


We are a reliable company that you can trust. We will always be there to clean your carpets when you need us.

Locally Owned/Operated

We are a locally owned and operated company, so we are committed to providing our customers with the best possible service. We are here to serve your needs.

Your Carpet Will Thank You

Request an Estimate

The Carpet Cleaning Guy is a family-owned and operated business that is committed to providing its customers with the best possible experience. We use only the latest and most effective cleaning methods, and we are always available to answer your questions.


(631) 588-2793

M - F:  9a to 5p
Saturday: 9a to 2p
Sunday: Closed

Fill out the form to get a free estimate from The Carpet Cleaning Guy. We will be in touch with you shortly to schedule an appointment.


What Our Latest Clients Say

Caryn Lacher - NY

The Carpet Cleaning Guy did such an amazing job. We needed our basement cleaned. It’s been awhile, a few stains started avoiding up then after heavy rain a little water got in and it started to smell some. They came quickly all my stains are out and my basement smells amazing! Thank you guys so much, I HIGHLY recommend your business.

Mike I. - East Setauket, NY

Cant be how quickly owner Kenny responded. Great follow up. Super job in a real messy situation.

Susan Llanes - NY

The carpet cleaning guy company did an excellent job cleaning my rugs. I would definitely recommend this company and I will use them again. My rugs are very clean and dried within the day. I am very please.

Theresa O. - Mastic, NY

Ken and Max are awesome. We have booked them numerous times for our area & stair runner & they always do a great job. I highly recommend them.

Annette R. - Hauppauge, NY

Fabulous job on my bedroom carpet, even getting out some dog "accidents"! Appointment making was easy and tech showed up right on schedule. You can't ask for any more!! Highly recommend this company!